Address
304 North Cardinal
St. Dorchester Center, MA 02124
Work Hours
Monday to Friday: 7AM - 7PM
Weekend: 10AM - 5PM
Shipping & Returns
How Pirates n’ Mermaids made-to-order products are produced, shipped, replaced, and refunded.
Customer care
Shipping & Returns
Clear expectations for products made especially for your order.
Last updated August 16, 2026
Made to order
Most Pirates n’ Mermaids apparel is produced after you place an order. Production and delivery estimates can vary by product, destination, and season. Available shipping methods and charges are shown at checkout. When tracking is available, it will be sent to the email used for the order.
Damaged, defective, misprinted, or incorrect items
Please contact us within 30 days of delivery at [email protected]. Include your order number, a description of the issue, and clear photos. After review, eligible fulfillment errors will be replaced or refunded at no additional product cost.
Packages that appear lost
If tracking has not moved or your package has not arrived by the estimated delivery date, contact us promptly. Lost-in-transit claims must be reported within 30 days of the estimated delivery date so our fulfillment partner can investigate.
Size, color, and change-of-mind returns
Because apparel is made to order, we generally cannot accept returns or exchanges for choosing the wrong size or color, or for changing your mind. Please use the size guide before ordering. This policy does not limit any non-waivable rights that apply where you live.
Address problems and unclaimed packages
Customers are responsible for entering a complete, deliverable address. A new shipping charge may apply when a package must be resent because an address was incomplete or the original shipment went unclaimed.
Before sending anything back
Contact us first. The return location can vary by fulfillment partner, and sending an item to the business mailing address may delay resolution.
